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Big Yellow Construction :
With over 50 years’ worth of in-house expertise in the building industry, Big Yellow Construction Co Ltd is responsible for the delivery of the new self storage facilities throughout the UK. We have built 69 new stores, equivalent to more than 4 million square feet of storage space. The buildings we construct are very often the customer’s first impression of self storage. It is important for us to get it right first time and the Construction Team strive to ensure good standards of design and workmanship are achieved in every store.
The strong relationship with our consultants, contractors, specialist trade contractors and suppliers built up over 10 years is the key to our success. The preferred contractor list is relatively static although the membership is reviewed periodically by the Construction Team. If you would like to be considered then follow the link to firstname.lastname@example.org and we will contact you if an opportunity arises.
At a glance
We provide the highest levels of security in the UK self storage industry. We have invested significantly to ensure our customers enjoy peace of mind. We are the only major UK operator where every room in every store is individually alarmed. Secure perimeter fencing, electronic coded gates, intruder alarms, PIN code entry and CCTV which is externally monitored 24 hours a day, provide additional levels of security for our customers.
The wellbeing of our staff is important to us and we provide an enjoyable working environment without losing our commitment to delivering the very best standards of customer service. A continuous investment in training and encouraging a culture of partnership through bonus and incentive schemes is critical to our continued success of delivering unrivalled customer service. Our net promoter score from our customers in the year to 31 March 2017 was 77, a very pleasing result.
We work hard to understand our customers’ storage requirements and give the best service possible whether it is face to face, over the phone or through our user friendly website and mobile site.
At Big Yellow, we are always looking for innovative ways to improve the customer experience and make the business more environmentally sustainable.
We continually analyse and improve the usability and web journey experience for online visitors. This includes the mobile optimised Big Yellow website, which is now accessed by over 40% of our total web visitors.